eGain released “Knowledge Management for Dummies, eGain 2nd Special Edition” with John Wiley & Sons

SUNNYVALE, Calif., Aug. 14, 2024 (GLOBE NEWSWIRE) — eGain (NASDAQ: EGAN), the KI-Kissensplattform voor de Kundenservice, go to the launch of “Knowledge Management For Dummies, eGain 2. Spezialausgabe” made possible by John Wiley & Sons veröffentlicht work. The 2. Spezialausgabe ist sowohl as E-Book as also in printed form erhältlich and actualisierte Version der credible first publication, the Tausende von Downloads erhalten hat.

Laut Gartner was 100% of Gen-KI virtual assistants for customers and contact center agents without knowledge management (WM) until 2025. This American WM is hidden and a new chapter, the Gen-KI is gewidmet ist and erklärt, which WM is for the inheritance of the GenAI foundation legend. If autumn studies come from practice, the features of WM and Gen-KI together, one of the best and most valuable solutions that are sweet and nice, the WM and knowledge service life cycle is automated and transforms.