NICE Copilot Wins 2024 AI Breakthrough Award for Best AI Solution for Customer Experience Page 1

NICE (Nasdaq: NICE) today announced that Enlighten Copilot has been selected as the winner of the “Best AI-based Customer Experience Solution” category in the annual AI Breakthrough Awards. Now in its seventh year, the AI ​​Breakthrough Awards recognize the world’s most innovative companies, technologies and products in the artificial intelligence industry with an expanded set of award categories that recognize groundbreaking AI industry innovators.

NICE’s Generative AI solution for Conversational AI, NICE Enlighten Copilot, provides customer service agents with a conversational AI experience ‘on their side’, acting as an empowerment booster, producing accurate, informed, on-brand prompts and next best actions that are both behavioral and technical. Enlighten Copilot for agents promotes smarter guided interactions, AI-driven personalized coaching, and the offloading of repetitive tasks, leading to better experiences for agents and customers.