Ola Electric offers one day service guarantee

Founder and CEO Bhavish Aggarwal also said that the listed EV manufacturer will train 1 Lakh of remote technicians under its ‘Network Partner Program’.

Ola Electric also plans to leverage AI to offer its customers “proactive maintenance and remote diagnostics” tools, which will be rolled out with MoveOS 5 in October.

This comes days after a 26-year-old man was arrested for allegedly setting Ola Electric’s showroom on fire in Kalaburagi area of ​​Karnataka over “unsatisfactory” service

Under fire for poor after-sales service, large electric car (EV). Ola Electric announced the launch of “HyperService” to resolve service-related issues in one day.

The service will be rolled out in phases from October 10. Ola Electric founder and CEO Bhavish Aggarwal announced the new offering on Friday (September 27) in a post on X.

He said the company will offer a “fast service guarantee” and provide users with a backup S1 scooter if issues are not resolved within a day.

“Today we are launching HyperService for OlaElectric customers!… We have close to 800 stores, but only around 500 service centers… With #HyperService, we are expanding our network and building best-in-class ownership experience with on-demand and AI (Artificial Intelligence ) powered service,” Aggarwal said.

The EV Major also plans to double the number of company-owned service centers to 1,000 from 500 currently. Moreover, Aggarwal also said that the listed EV manufacturer will train 1 Lakh external technicians under its ‘Network Partner Program’.

“Training 1,00,000 remote technicians under our Network Partner Program to make every technician in India EV-ready by December 2025,” read the release.

Ola Electric plans to use artificial intelligence (AI) to offer “proactive remote maintenance and diagnostics” to its customers. The new offering will enable the company to “detect issues before they happen” in Ola Electric e-scooters.

Aggarwal said the new features would be rolled out in October with the upcoming “MoveOS 5” scooter operating system 5.

This comes just a day after the listed EV giant said it will set up 10,000 sales and service points by the end of 2025 to expand into smaller cities and towns. Aggarwal also went on to say that the company has already hired 625 partners under its “D2C model” and will bring on 1,000 partners this year ahead of the festive season.

Earlier today, the company’s S1

Meanwhile, Ola Electric has revamped its service model at a time when users continue to file complaints online about a slew of after-sales issues with its escooters.

The ruckus was such that a 26-year-old man was arrested for allegedly setting an Ola Electric showroom on fire in Kalaburagi district of Karnataka over “unsatisfactory” service.

This comes over a month after the EV major listed on the stock exchanges in August this year. The company made a flat debut at INR 75.99 per share on the BSE against the issue price of INR 76. However, the stock subsequently rose to an all-time high of INR 157.53.

Last month, Goldman Sachs initiated coverage of Ola Electric with a ‘BUY’ rating, saying the startup is well positioned to benefit from long-term structural trends in the Indian electric two-wheeler market.

On the financial front, Ola Electric’s consolidated net loss rose 30% to INR 347 Cr in the first quarter (Q1) of fiscal year 2024-25 (FY25), compared to INR 267 Cr in the previous year’s quarter. Operating revenues rose 32% YoY (YoY) to INR 1,644 Cr during the quarter under review.

The company’s shares ended today’s trading session 1.26% lower at INR 102.20 on the BSE.