Gold class for Gordon Avenue Accident Repair Center

I-CAR Australia has announced that the Gordon Avenue Accident Repair Center has been awarded the prestigious I-CAR Gold Class Collision status.

Danny Buzadzic, director of Western General Bodyworks, which owns the facility, said: “I wanted to invest in the skills of our team and provide them with the best tools and knowledge. By participating in the Road to Gold program, we wanted to differentiate ourselves from the competition, improve our repair capabilities and increase customer satisfaction. Gold Class status is a mark of excellence that demonstrates our commitment to top quality repairs and great customer service.

“Achieving the Gold Class at the Gordon Avenue Accident Repair Center was both challenging and rewarding. Managing the day-to-day operations in addition to the time required for online quizzes, virtual classes and practical certifications required careful planning, but the commitment of Our esteemed team made it possible. This experience has enhanced our ability to tackle similar challenges in the future and has underlined the importance of investing in top quality training.” he said.

“The different training options were very helpful in fitting into our work schedule. The online quizzes provided flexibility, allowing our team to complete them at their leisure without disrupting daily tasks. Virtual classrooms held in the afternoon were also effective, as they accommodated our team work schedules and ensured everyone could participate after their regular duties.

“The hands-on certification was valuable for applying what we learned and validating our skills. Overall, the combination of online, virtual and practical training methods was balanced and suited our needs. Important for us was the feedback on the training The delivery options were positive. The mix of flexible online learning and interactive sessions ensured that the training was both accessible and engaging.

“We will include renewal training as a consistent part of our professional development schedule, helping us keep our skills sharp, our knowledge current and our service quality exceptional. This continued commitment will help us maintain our Gold Class status and continue to provide excellent repair services to our customers,” said Buzadzic.