AI meets empathy: NRC Health launches first AI solutions to improve the healthcare experience Page 1

Today at NRC Health’s 30th Annual Conference, the organization introduced Human Understanding Beyond | HUB24, the most comprehensive experience management platform in healthcare, and announced strategic acquisitions and partnerships to enable greater human connection across the care journey. (Image: Business Wire)

“Healthcare experiences are human experiences, and the use of technology has often come at the expense of human connections, until now,” said Christophe Louvion, Chief Product and Technology Officer at NRC Health. “All of our next-generation products are powered by NRC Health’s secure, private AI engine Huey, healthcare’s first AI engine and large language model (LLM), trained exclusively on the personalized data that matters most to clinical teams and patients.”

Huey is built with a moral framework that ensures the technology is closely aligned with human-centered, societal values, so we can provide compassionate feedback, relevant coaching, and next best actions to frontline teams, leaders, and clinicians.

NRC Health’s holistic healthcare experience management framework breaks down the barriers often created by traditional technology and restores human understanding to the entire healthcare experience. New AI-powered products include:

• nGage: An AI-based listening system that captures unstructured feedback via video, images and free text, in the natural voice and language of patients, employees and community members throughout their journey.
• nQuestion: Smart feedback summaries to make sense of mountains of data. Get aggregated feedback based on up-to-date comments from a customer database in seconds.
• nVolve: Intelligent, predictive conversational capabilities for patient experience (PX) and employee experience (EX) use cases, built with the best of Nobl (acquired by NRC Health).
• nLighten: Personalized stories and competency summaries, combined with actionable coaching for frontline clinical teams.
• nAct: Smart service recovery feature that instantly provides recommended responses, helping teams resolve alerts better and faster without increasing their workload.

At HUB24, NRC Health also announced the acquisition of Nobl, the leader in advanced rounding solutions for healthcare organizations, and a partnership with Medallia to solve problems that directly impact the healthcare consumer and employee experiences.