Retail: Segmüller is the “Filial Champion 2024”

In the year 2024, the discussion “Online Retail vs. Physical Retail” will continue. Mittlerweile is clear, these physical stores have a number of USPs – if they are used properly.

If the German retailer maximizes the physical experience, the Cologne Rating and Ranking Agency Service Value could be voted the “Filial Champions 2024” in trade with the regional Tageszeitung Welt in those years.

The search “Filial Champions 2024” is the part of the “German Champions in customer service”, for the year also the aspects of service, product, price, brand and digitalization are examined. All compiled rankings are based on customer reports.

Categories for Sieger

For the Theme Field “Filiale” one of the ‘Store Fascination Score’ (SFS) of the previous and fragmented product is erased, the atmosphere and atmosphere of the jewels influenced by the Filialists. Companies with a German German SFS were placed on a gold, silver or bronze ring. Companies, the inner half in the branch of the high Begeisterungswert aufweisen, are considered as No. 1 hour Branche. The inheritance was carried out on the Beteiligung der Bevalueten Companies.

The best we can do is the Möbelhandler Segmüller, followed by Drogerie Müller and the Outdoorshop Globetrotter.

That’s because the best-known industry winners:

1. Segmuller | 75.5% SFS | Category Möbelhändler
2. Drogerie Müller | 75.2% SFS | Category Drogerien
3. World Traveler | 74.8% SFS | Category Outdoor Shops
4. Hugendübel | 74.5% SFS | Category Buchhandler
5. Wempe | 72.7% SFS | Category Schmuckgeschäfte
6. Edeka | 72.6% SFS | Category Lebensmittel-Singlehandler
7. Lascana | 72.6% SFS | Category Was- en Strümpfe
8. WMF | 71.8% SFS | Category Haushalts- en Geschenkladen
9. Breuninger | 71.6% SFS | Category Modehäuser
10. Blokhuis | 71.0% SFS | Category Full-Service-Gastronomy
11. C&A | 70.6% SFS | Category Family Mode
12. Obi | 70.4% SFS | Category Baumärkte
13. Peter Pane | 70.4% SFS | Category Burger-Restaurants
14. Engbers | 70.3% SFS | Category Men’s Fashion
15. Kölle Zoo | 70.3% SFS | Category Heimtierbedarf
16. Alsterhaus | 70.3% SFS | Category Kaufhaus/Warenhaus
17. Tui Reisecenter | 69.9% SFS | Category Reiseburos
18. Hussel | 69.8% SFS | Category Genusshändler
19. Euronica | 69.7% SFS | Category Elektro-Fachmärkte
20. Intersport | 69.5% SFS | Category Sports and leisure activities

With the golden Siegel and hervorragende Unternehmensmittelwerten von 72.2 or higher as Höffner, Jack Wolfskin, Rossmann, DM-Drogerie Markt, XXXLutz, Thalia, Dussmann das Kulturkaufhaus, Bucherer, Juwelier Rüschenbeck and Schiesser prämiert.

Unparalleled atmosphere

“If we find the best way to buy, the station is now bought online and is no longer reproduced,” says Claus Dethloff, Managing Director of Servicevalue. “If branch managers create a special atmosphere in their knowledge and well-being or understand all the sins in their knowledge, it may be that a stucco is uninterested.”

The complete ranking and description details are visible on the service value website.

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