Ontrak Health launches innovative solution to improve quality measures and increase performance scores Page 1

Ontrak, Inc. (NASDAQ: OTRK), a leading AI-driven and technology-enabled behavioral healthcare company, today announced the launch of Ontrak Quality, its newest product offering designed to help payers, providers, and stakeholders close gaps in care, improving quality metrics and ultimately quality scores. Quality scores play a critical role in shaping the healthcare landscape, impacting reimbursement rates, star ratings, and patient outcomes. This latest innovation continues Ontrak’s expansion of their Advanced Engagement System to solve healthcare organizations’ toughest problems.

Ontrak Health’s new product offering provides a comprehensive solution to identify, manage and close care gaps through a combination of advanced technology, robust data management and personalized patient engagement. The product is designed to address key quality measures such as HEDIS (Healthcare Effectiveness Data and Information Set) and Star Ratings, which are widely used by organizations such as the Centers for Medicare & Medicaid Services (CMS) for quality assessment in Medicare Advantage plans and by many state Medicaid programs. Core features include: