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Ärger at Swiss-Kunden: Endlos-Warteschleifen and kaputte Koffer

Ärger at Swiss-Kunden: Endlos-Warteschleifen and kaputte Koffer

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Learn moreÄrger at Swiss-Kunden: «Endlos-Warteschleifen» and «Kaputte Soffer»

Über 200 Leserinnen und Leser messages van schlechten Erfahrungen mit der Swiss. Hauptkritikpunkte: überhöhte Preise, schlechter Kundenservice und mangelhafte Qualität.

Fabian Poschl
von

Swiss in der Kritik: darum gehts

  • Many criticize Swiss roads for being higher priced and of higher quality.

  • There are often issues with customer service, troubleshooting and flight origination.

  • Some loben jedoch de Swiss and messages from good experiences and tadellosem Service.

Die Kritik an der Swiss reisst nicht ab. Vielflieger zerreissen de Airline: The price is so high, the quality of the schlecht. Auch in the 20-Minute Community is more gross. If you create a notification, you can use more than 200 lessons and lessons and lessons in your device.

This way of working is particularly important:

Bad communication

Nadine: «I have a 1.5 hour ticket cancellation with the Swiss-Hotline phone. Danach has written a Beschwerde and the Swiss one – with three Monats in mind.”

Schlechte Qualität zu überteuerten Peisen

Danny: «The Flugzeuge is often and often worried, the Essen is often calm. The personal is not so friendly and the price is prohibitive.»

Gewinnoptimierung statt Kundenzufriedenheit

Pascal: “The problem does not lie with the Cabinet personnel or with the Pilots, with the management. It is a way to get optimal profit and not be ignorant. Trotz höheren Flugprijs als de Konkurrenz wird der Service weiter abgebaut.»

Keine Hilfe nach Flugannulatie

Vanessa: “Unser Flug nach Copenhagen must not land in Hamburg. If you want a stunde in flight, then it is true that you can travel with the next trip. Alle Züge were ausgebucht, so use them with Flixbus. The Swiss bot keeps Hilfe for the onward journey.»

Business Class despite the competition

Daniel: «The Business Class is a story about the Konkurrenz-schlecht. The seat is narrow and heart, in Essen maximum. In the Business Lounge in Zurich, the Essen is a catastrophe, the Tische was not broken down or cleaned and is longer and full.»

Swiss Hotline in the Endlosschleife

Barbara: “The Swiss-Kundendienst now has a soul: Being able to work in the end-of-life and with excellent care – service requirements with higher prices.”

Entertainment system not functioning

Xindong: «My flight from Zurich after Shanghai with the Swiss war everything else was different. The entertainment system is not functioning. A long flight is quick and unnoticed, if the passage is to the next function.»

Uncomfortable

Dorthe: ‘If the Swiss economy lasts a long time, the clarification will be a small catastrophe. Keiner meiner Fluge im letzten Jahr war pünktlich. The new strategy is that the Passenger cannot use the Flugzeug before his company, but the human cannot flee.”

Verschwunden or zu spät dear Suitcase

Marc: “My suitcase was taken to Rhodes after Hamburg and was grimly destroyed. A guilty person is nothing.”

Noel: “I have a fantastic result and can get an upgrade from Business to first class. Boarding and Flug were fantastic and great in the Zürcher First-Class Lounge.”

Markus: “The Swiss are the best Fluggesellschaft der Welt and Essen is more and more so. Liebe Swiss, might weiter!»

Heinz: I have flown in Economy, Premium Economy, Business and 1st Class and have always been served with the Service. Auch das Essen war einwandfrei. Have fun with me during my last flight with the Swiss!

Fatiha: «I have lived with my Swiss friends for many years and can now receive positive messages. The Fluge were angenehm and the Flugzeuge were sauber and in sehr gutem Zustand. The personal war is friendly and the quality of Sprüngli’s sandwiches is very good. The Swiss can now have a bigger chance.”

Benutzerunfreundliche website

Christian: «Bei der Buchung muss man vale Angaben machen, beim Online-Check-in muss man alles nochmaleerdassen. Definitely prevent traffic jams, so you can click again. If you click on the info icons, the links will be displayed in Nirwana and the website will be more complete.»

That’s the Swiss

The Swiss says about a 20-minute message: “There can be no serious problems and the usefulness of this Grundlage, a process and a product that is constantly being optimized.”

If you are in the nature of the bag, it is true that a person has made a negative report, the negative messages could possibly imply a negative report, said Mediensprecher Michael Stief.

The Swiss stop was regularly reported with positive feedback. «Die Mehrheit der Fluggäste flies through Switzerland with one of the other Fluggesellschaften. I have a year of running a beef 16 Millionen Fluggäste ihr Vertrauen giftt, unsere duchnittliche Auslastung lag bei über 80 Prozent», so Stief.

If the long-term war at the Hotline concerns the Fluggesellschaft, then in the normal period during a few minutes of Liège – with excessive honors that occur during the Verzögerungen, “that a problem may have arisen a few times,” says Stief .

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