Black F: Digitization for Wirtschaft and Mensch

The young Unternehmen Black F both have a Häuser in Freiburg – the Black F Tower and the Black F House – due to digitalization and the spirit of the times, which could achieve a Hospitality involvement. As the network no longer deals with an extensive digital customer journey, it may be a personalized guest experience.

“Digitalization is possible for two pages: the economics and the human,” says Patrick Thoma, Head of Operations at Black F. Kunden. Zum others adopt our digital digital devices, which are such that the individual bet no longer continues.” Once the digital functionality of the equipment is fully digitized, a plan is made and more intensive planning is made with the material used.

Digitally thought out with automated processes

“Unser War von Anfang an eine komplett digitalisierte gasteise, um Process vom Versenden der Reservierungsbestätigung bis zum Check-Out mit Bezahlung and Rechnungsversand zu automatisieren,” says Thoma. The basic image of the online writing system in the system with the check-in machines, the self-checking of the guest, is one of the most common, while the employer is fearless in the latter situation.

The device has been informed of the Herzstück system of Black F’s digital designs with the Property Management System (PMS). Here Thoma and the Black F-Team have a system with Open API support, a Schließ system with other applications and an easy connection with other applications. Learn how to create the digital guest journey with an online check-in and check-out software with digital guests and guest messaging. An Internet Booking Engine and a Channel Manager were used in the booking process and the various OTAs.

Digitalization brings Spitzenbewertungen in Gastfreundschaft

On the website, the Internet booking engine Black F is set up in online management, with the help of meta-marketing and similar machining (SEA). If you enable Revenue Management directly and via PMS, a fragile orientation is automatically performed. There are no reviews from guests who have added Black to the tool purchase, which will be automatically completed after email checkout and guest feedback.

The feedback from the back reports became transparent on the Black-fausgespielt website: the rating score for both Freiburger Häuser is 93% and 95%. “But that’s not all,” said Patrick Thoma. “Trotz Digitization has a strong commitment to our hospitality. Our concept is perfect, with the utmost care in our routines, so that we could be happy with our children, and we would be happy to welcome our guests and our guests.”

Info here