ServiceNow Builds New Xanadu Release for AI Innovation on the Now Platform

Zurich – ServiceNow, specialist in AI solutions for the successive company transformation, with Xanadu it is possible to offer the largest AI platform release. There are hundreds of additional, new AI functions, ServiceNow AI Agents, as well as extended partnerships, that increase the product and the agility in companies and strengthen the joint work in the whole company. With the ServiceNow Now Assist portfolio for generative AI (GenAI) on a new security policy, with extensive expansion of the business activities and the large expansion of the branches, which are connected to the specific needs of financial services, financial services and other industrial companies d. New is the Premium Advanced Databank RaptorDB Pro, which offers 53% fast transaction times, 27-fach faster transfer of messages, listen and analyzes so that a step of transactions in workflows is possible..

“You can use your AI and you will be able to add more AI solutions – more product, more personalization and more value,” said Jon Sigler, Senior Vice President, Platform & AI at ServiceNow. “Deshalb-konzentrieren will be able to ensure a full and complete development of a continuous, continuous platform construction of beets. The Xanadu Release is one of the most advanced Meilenstein for our GenAI Roadmap, which accelerates the potential of GenAI to develop and to promote the development of development.”

ServiceNow deploys products with AI agents 24/7
ServiceNow can plan to integrate Agentic AI into the Now Platform, enabling one of the many available products to be implemented in volume. There are multiple opportunities to leverage IT, Customer Service, Creation, Personalization, Software Development, and more. The progressive approach fundamentally changes as AI Agents work together with employees and customers.

ServiceNow AI agents perform comprehensive analyses, which are integrated into the Now Platform. Once you have a problem, you can expect optimal control and transparency of the human through optimal control and transparency of the human. In November, the first steps of the AI ​​agents for Customer Service Management (CSM) and IT Service Management (ITSM) were found. These problems were solved by German problems and the resolution of problems with the production of service mitarbeiter scaffolding.

Now assist with business needs and business critical needs
With the Xanadu version, the service is now a major generation of AI crash masses and brings Now Assist’s performance capability into critical company areas – a key example is Security and Disaster Management, in the rapid responses associated with IT management’s removal from the computer.

• There Assist now for security operations (SecOps) verkürzt de Reactions und Sort der KI-gestützte Zusammenfassungen von Vorfällen und interactive Q&A’s voor beschleunigte und Efficient Arbeitsabläufe und damit voor een bekämpfung von Sicherheitsbedrohungen.
• There Now Assist for Sourcing and Procurement Operations The process of executing an application for a reibungslosen and vereinfachten was a higher end of regulations that was carried out and the costs were minimal. Help now with starting an einkaufsanfrage or a natural language dialogue with information, or it is a complex system that provides a solution to its problems.

Ensure that the Now Development Assist in the development of ServiceNow branches, that the innovative GenAI function of the Now Platform supports the specific requirements in the industry with telecommunications, e-commerce, financial services and effective individual services. So when it comes to Retail Operations and Retail Service Management, new solutions in the Xanadu version, the total system is one of the most important things:

• Retail activities automated and managed by AI and Mitarbeiter-Selfservice for all processes of the Angestellten in Branches. The following integration will possibly result in improved performance and service technology, support for quicker processing and data analysis for intelligent, data-based implementation.
• Retail Services Management provides the ability to manage ServiceNow Customer Service Management functionality, enabling you to create a complete customer experience in your offices and online, where central support teams can collaborate as best as possible with their colleagues across a disparate system.

Fit for AI-Ara: Further ServiceNow Innovations in the Category

• The absolutely versatile data base RaptorDB The increasing demands of complex AI applications are met, including the focus on data (analysis) is being expanded on the ServiceNow Platform for more employees in real time. This ensures efficient workflows and fast solutions. The Premium version RaptorDB Pro provides high-performance filtering and enhancement of the data and provides the desired time answers to the complex fragments.
• Now Assist Skill Kit Thanks to the low-level knowledge that GenAI Prompts offers for the gesamte Now Platform, the development of AI applications is supported. The uncomplicated data visualization can provide a foundation discovery. You can shorten the AI ​​generation of chat and email answers on the work floor and the writing function for effective communication that can be done by yourself with critical questions. LLM-supported Handlungsaufforderungen, the von Now Assist for HR Service Delivery (HRSD) was no longer supported, but the development of a travel company was called upon, was for a refund of the procedure.
• The new Xanadu version includes the Development Summary IDE, the IT Development Exponential Support, in addition to the suggested Low-Code and Pro-Code capabilities combined. Therefore, IT teams with unqualified skills can combine their skills.
• Another highlight, the first edition of 2025 on the market: Knowledge Graph vereint Datenanalyse und -management, verarbeitet in Genuine large Datenmengen from de verschiedensten Datenquellen zu personalisierten Informationen and führt alle Daten des gesamten Ökosystems een Unternehmens for smart Entscheidungsfindung zammen. So charity management can be optimized and individual supports can be provided.

Vereinte Power: Partnerships with Raytion and Microsoft offer more KI-Potenziale von Now Assist
With strategic partnerships and acquisitions that deliver best-in-class quality from Raytion, an international IT division from Germany with a focus on AI, Search, Collaboration and Information Intelligence solutions, ServiceNow is setting a new standard for AI-driven Business on the Now Platform.

A more important construction is here at the Microsoft partner: Absolutely Microsoft Copilot in the integrated Now Assist Platform, was for a completely digital Employee Experience-sorgt. So Copilot can automate the self-service automation of employees – eg the order of new laptops – and Now Assist in Microsoft Teams continue. Now help to put together the teams in Echt and set up the necessary workflows in Gang. (ServiceNow/mc/ps)

More information
Further information about all the new innovations will take place on September 10th here.