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TDCX Malaysia recognized as Frost & Sullivan’s 2024 Malaysian Customer Experience Management Services Company of the Year Award | 08.10.24

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TDCX Malaysia recognized as Frost & Sullivan’s 2024 Malaysian Customer Experience Management Services Company of the Year Award | 08.10.24

SINGAPORE – Media OutReach Newswire – October 8, 2024 – TDCX Malaysia, a company in the TDCX Group, an award-winning provider of digital customer experience (CX) solutions for technology and blue-chip companies, has been recognized with the Frost & Sullivan Company or for the the Annual Prize for the second time.

Each year, Frost & Sullivan presents a Company of the Year Award to the organization that demonstrates excellence in growth strategy and implementation in its field. Frost & Sullivan selected TDCX Malaysia following a best practice evaluation across two key dimensions: visionary innovation and performance, and customer impact. TDCX Malaysia excelled in these areas, with the Innovation Lab playing a crucial role in developing proprietary tools and platforms to analyze customer interactions, gain insights and create tailor-made solutions for its diverse customers.

Mr. Byron Fernandez, Group Chief Information Officer and EVP, said: “From early 2023 through the first half of 2024, many shifts took place at TDCX Malaysia as new customer priorities emerged, driven in part by the emergence of new generative AI models. This has prompted us to look internally and redefine our CX game plan, including developing human-centric digital technologies through our Innovation Lab to improve our service to customers around the world.

“We are honored by this recognition from Frost & Sullivan, which we attribute to two key factors. First, our consultative, hands-on approach through our consulting division, TDCX AI, has and will continue to consistently guide companies through their CX growth journey. ” remain our guiding principle in driving customer relationships. Secondly, our flexible mindset motivates us to continuously look for emerging trends and deliver enhanced customer value. For example, to help companies better anticipate customer needs, we developed Acuity, our proprietary analytics platform, to provide deeper insights into customer interactions and enable data-driven decisions. These combined efforts have resulted in an 8 percent increase in our customer base in Malaysia by 2023 and strengthened our relationships with existing customers.”

Mr Krishna Baidya, Senior Director of the ICT Practice, Asia Pacific, said: “TDCX Malaysia plays a critical role in TDCX’s long-term success through its Innovation Lab in the country, which serves as the hub for developing proprietary tools and platforms to analyze customer interactions, gain insights and create customized solutions for its diverse customers.

“Through collaborative discussions, TDCX designs customized solutions that integrate seamlessly into existing workflows and identify areas for improvement, ensuring maximum efficiency and alignment with overarching CX goals. TDCX is a high-quality, reliable and customer satisfaction company committed to excellent service delivery.”

Launching in 2022, Acuity is a proprietary analytics platform that provides real-time, actionable insights to help companies optimize operations, improve customer experiences, and make better strategic decisions. By deploying these solutions, TDCX is discovering greater value for its global customer base, further solidifying its leadership with unparalleled breadth and depth of offerings.
To access Frost & Sullivan’s price description of TDCX, click here.

Hashtag: #TDCXMalaysia

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TDCX

Singapore-based TDCX provides transformative digital CX solutions, helping leading and disruptive brands acquire new customers, build customer loyalty and protect their online communities.

TDCX helps clients achieve their customer experience ambitions by leveraging technology, human intelligence and its global footprint. It serves clients in fintech, gaming, technology, travel and hospitality, digital advertising and social media, streaming and e-commerce. TDCX’s expertise and strong presence in Asia have made it a trusted partner for clients, especially fast-growing new economy companies, looking to tap the region’s growth potential.

TDCX’s commitment to delivering positive results for our customers extends to its role as a responsible corporate citizen. The Corporate Social Responsibility program focuses on positively transforming the lives of its people, its communities and the environment.

TDCX employs more than 17,800 employees across 30 campuses worldwide, primarily in Brazil, Colombia, Hong Kong, India, Japan, Malaysia, Mainland China, the Philippines, Türkiye, Singapore, South Korea, Spain, Thailand, Türkiye and Vietnam. For more information, please visit www.tdcx.com.

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News source: TDCX

08/10/2024 Distribution of a financial press release, broadcast by EQS News.
The publisher is solely responsible for the content of this announcement.

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